Table of Content
No joke, I got reprimanded because I didnt fake laugh enough in calls. They got on someone else because they, "couldnt hear their smiles" when they audited the calls. They can control call flow and will leave you for HOURS w/ nothing, sink your stats and then bombard you with back to back calls, and then blame you. Also there's a point system that can get you giftcards. It gave me the giftcards, took my points but also took it out of my paycheck, $100. I was never reimbursed and no they dont tell you it comes out of your check.
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Expertise & Experience
InfoCision not only hires employees for its brick-and-mortar call centers, but the company also hires Customer Service Representatives to work from home in 30 states across the country. Glassdoor has 661 InfoCision reviews submitted anonymously by InfoCision employees. Read employee reviews and ratings on Glassdoor to decide if InfoCision is right for you. This is our family and we treat people as such!
But, the company assigns agents to programs based on their skills. Providing outstanding customer service on each call. • The Communicators have upheld a good level of customer service that we can rely on.
Cyber Security
With InfoCision now your leading Virtual Direct Marketing company, we have transitioned our work environments to virtual workspaces – the ideal condition for successful work-at-home employees. Our physical, brick and mortar locations are still available for contact with information on each center located below. -MGMT is nice if you dont ask any questions. If you do, be prepared to be absolutely harassed and micromanaged constantly. -the pay sucks ESPECIALLY in Indiana, you'll love getting paid $.70/hr less than if you work in literally any other state.
InfoCision has officially been certified as a Women Business Enterprise , confirming our business as woman-owned, woman-managed, and woman-controlled. As a proudly diverse workplace, InfoCision continues to expand upon our diversity, equity, and inclusion initiatives, creating a comfortable company culture for all. If not prompted to schedule a video interview, then your application was not accepted, and an email with details will be sent to you immediately.
Good job
Incumbent will work in a virtual call center environment handling various inbound customer service and sales calls, recruiting volunteers, and handling the raising of funds. Full-time with flexible schedule. Will work in a virtual call center environment covering various customer service and sales calls, recruiting volunteers, and raising funds for leading non-profit health organizations. Must meet all home office requirements. InfoCision is an award-winning contact center and direct marketing company helping businesses build their brand by providing outstanding care and service to their customers.
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor. Claim your Free Employer Profile to start telling your employer brand story to reach top talent. • The Communicator team has been nimble and dedicated in problem-solving as our partners, particularly during times when our young program was experiencing growing pains. • You and the team have been extremely responsive when we have had urgent issues that required a quick reaction and response to our members’ inquiries. Since interviews are self-led, not live, there is no need to reschedule.
Business software is unreliable, have constant problems due to changes and connectivity. While we know it is in your business’ interest to partner with us, let our client testimonials advocate on our behalf. We partner with the nation’s top brands, including Fortune 500 companies, leading nonprofit organizations, and small business associations with which we provide award-winning services. Through our simulated learning environment, your agents will actively practice positive habits and increase the quality and performance of their calls. Incorporating interactive learning, your training times are significantly reduced, and your role-play scenarios are greatly enhanced for a more beneficial agent experience.
Call center representative will promote programs, recruit volunteers, seek out non-profit donations. Computer proficiency, weekend availability, hour flexibility, in-home computer access required. Full-time, remote job starting at $8.10/hour. The company is seeking call center representatives who can handle inbound and/or inbound phone calls in order to provide customer assistance. This is a work-from-home job opportunity. Our team provides the reliability and stability you need while reducing the support burden on your team, allowing you to focus on your business.
Please simply follow the link in the email to submit your interview at your earliest convenience. Yes, we have brick and mortar call centers in Ohio and West Virginia .
Therefore don't expect to get a raise. Training for complex clients is minimal and its sink or swim. They will help, but it is very stressful to learn while talking to real customers.
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